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  • Welcome to the Container Refund Point (CRP) Application Form!

     

    Before you start, here is what you need to know:

     

    • This application form must be filled out completely and all required documents provided to ensure we can accept and process your application.

    • Have questions about applying for a CRP site or prospective site? Feel free to reach out to our Expansion Team at expansion@containerexchange.com.au.

    • If you are interested in applying for the Asset Program, please note this is a separate application. For more information on the program and the application form reach out to our Expansion Team.

    • Before you get started, take a moment to review what is required:
      • Overview of the Application Form
      • List of Required Documents
    • Applications that do not meet the Qualifying Criteria are likely to result in the application being automatically rejected, unless there are exceptional circumstances which may be accepted at COEX’s discretion.

    • Important: By submitting this application, you confirm that you have read and agreed to the Application Terms and Conditions.

    • Good news: you can save your progress and come back to your application at any time!

    Ready? Hit 'Get Started' to begin!

     

  • 1. Contact Details

    Primary contact for this application
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  • 2. Qualifying Criteria

    Applications that do not meet the Qualifying Criteria are likely to result in the application being automatically rejected, unless there are exceptional circumstances which may be accepted at COEX’s discretion. Please confirm that you meet the following criteria prior to completing your application  

  • VIEW THE OPPORTUNITY MAP HERE

  • If you haven’t met all the criteria feel free to reach out to our Expansion Team at expansion@containerexchange.com.au to discuss your application

  • 3. Applicant Details

    These details must reflect the business entity that will enter into the Container Collection Agreement (CCA) and operate the Container Refund Point (CRP)

  • Entity Information

  • (COEX is proud of the incredible social impact Containers for Change has already delivered for Queenslanders. we're inviting charities and community groups to become part of the Containers for Change program in Queensland as Container Refund Point Operators.

    This initiative isn't just about recycling containers; it's about supporting your community's goals. By participating, you can:

    • Drive Social Impact – Be part of a program that reduces waste and helps the environment.
    • Generate Revenue – Operate a refund point that provides a sustainable income stream to fund your community initiatives.
    • Get the Support You Need – COEX will take care of key operational aspects like maintenance, servicing, logistics and container pick up to make it as easy as possible for your group to succeed.

    To be eligible, your organisation should:

    • Be registered with ASIC and have an ABN
    • Be registered as a Not-for-Profit or Charity (with an associated charity number)
    • Be a community-run incorporated association such as sports clubs or community interest group

    Be willing to partner with our team to give your operation the best chance of success)

  • Entity Structure

  • Business Profile

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  • Business Capability and Experience

  • Current Engagements with COEX

  • 4. Compliance

    Please provide accurate and complete responses. If the Applicant is made up of multiple entities (e.g. in a consortium), answer the questions and provide details for each entity

  • Investigations

    Investigations by regulators, law enforcement or other agencies into safety, privacy or other legal breaches

  • Contract Terminations 

    Contracts that were ended early due to a problem with the Applicant or related entities 

  • Litigation

    Current or pending legal claims or other legal disputes involved the Applicant or related entities

  • Bankruptcy / Insolvency Status 

    This covers situations like liquidation, voluntary administration, receivership or bankruptcy filings

  • Deregistration 

    Formal processes to deregister the Applicant or related entities

  • Contingent Liabilities

    Contingent Liabilities are obligations that may arise in the future depending on the outcome of certain events (e.g. a pending claim)

  • Mergers and Acquisitions

    If the Applicant or related entities are merging or buying other businesses

  • Other Material Events

  • Modern Slavery Compliance

  • Director Compliance

    These questions help ensure directors and key personnel are suitable to manage a CRP in line with legal and ethical standards.

  • 5. Proposed Container Refund Point (CRP)

    Please complete this section for one refund point. An Application is required for each CRP.

  • Proposed CRP

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  • CRP Type (if unsure, contact the Expansion Team)

    Types of CRPs include depots, shopfronts, small and large reverse vending machines (RVMs), bag drops and mobile pop-ups. For more information, see our website.

  • Collection Model

    Collection model refers to how containers collected at your site will be sorted and transported for processing. This will affect the handling fee applicable for your proposed CRP.

  • Operating Model

  • Proposed Operational Commencement Date

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  • Please see Mobilisation Schedule Templates below:

    • Depot & Shopfront
    • Small & Large RVM
    • Bag drop
    • Pop-Up

  • Proposed Operating Hours/ Days

    (SE QLD preferred minimum: 7 days/week for depots, shopfronts and RVMs)
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  • Zoning of Proposed CRP Site

    Please check the zoning (e.g. industrial, commercial or other) and any planning rules for your proposed CRP site. All CRP Operators are responsible for ensuring the site is appropriately zoned, including for the provision of waste services, traffic impacts and other planning issues.

  • Planning Approval

    In Queensland, planning approvals (such as development permits or material change of use approvals) are typically managed by local councils under the Planning Act 2016 (Qld). You should seek expert planning advice to ensure that any planning approvals required are obtained before operating any CRP.

  • Current Ownership or Lease Status

  • Occupancy Status

    Is the CRP site occupied, vacant or in use for something else?

  • Cash Refunds

  • Predicted Volume for the Proposed CRP

    Estimate of how many containers per year the CRP will handle, with data and analysis if possible

  • Operations

    Please provide detailed responses regarding the configuration, equipment, logistics, environmental considerations, and operational capabilities of the proposed CRP site.

  • Traffic Management Plan

    A Traffic Management Plan (TMP) details the proposed traffic flow for the proposed CRP and the plans for managing safety of employees, logistics providers and customers. Please ensure the TMP includes detail of the parking facilities. More information here.

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  • Asbestos Awareness

  • 6. Additional Information

  • Please insert and/or upload all additional information required for this application. A full list of required documents and templates can be found here.

    All required documents must be submitted for your application to be accepted and assessed. If you’re unsure about what is needed, please refer to the downloadable list or reach out to the Expansion Team.

  • Employment Plan

    Applicants must submit an employment plan outlining how the proposed CRP will create and sustain jobs. The plan should detail projected staffing needs, specify the types of roles to be created, and describe strategies to support and contribute to local employment growth.

  • Customer Experience Plan

    Applicants must submit a customer experience plan that outlines how the proposed CRP will ensure high-quality, consistent, and customer-focused service. The plan should detail strategies for engagement with customers, opportunities to educate about best practice use of the scheme a complaint management process and how you propose to use feedback received both directly on site and through the official Containers for Change channels to improve customer satisfaction

  • Site Design and Branding Plan 

    Applicants must submit a site design and branding plan that outlines the visual and functional aspects of the proposed CRP. The plan should include the overall design concept, site layout, signage, and accessibility considerations. It should also detail branding elements such as logos, colour schemes, and messaging, demonstrating how the site will align with the Containers for Change branding and create a cohesive, recognisable experience for users.

  • Marketing and Advertising Plan

    Applicants must submit a marketing and advertising plan that outlines how the proposed CRP will attract and retain customers. The plan should detail strategies for promoting the site and its services, including advertising channels, key messaging and promotional campaigns. It should also demonstrate alignment with the Containers for Change brand and outline how marketing efforts will support awareness, participation, and long-term growth.

  • Community, Charity and Social Enterprise Plan  

    Applicants must detail how the proposed CRP will engage with and support local communities, charitable organisations, and social enterprises. The plan should include any proposed partnerships, initiatives to support social impact, and planned employment collaborations. It should demonstrate a commitment to social responsibility and alignment with the values of Containers for Change.
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  • 7. Asset Program

  • The COEX Asset Program helps small and not-for-profit operators access key equipment – like reverse vending machines (RVMs) and counting machines – by leasing them directly from COEX. This can help you set up your CRP without large upfront costs. For more information on the program and how to apply, reach out to the Expansion Team.

  • Important: COEX strongly encourages all eligible Applicants to apply for the program before submitting this application. If approval for the asset isn’t received, it could delay the application process – or even mean that your application cannot be accepted. We don’t want all your hard work to go to waste, so please make sure you apply early!

  • 8. Final Supporting Information

    This is your final change to highlight any extra details, innovative ideas, or supporting documents that think will help your application stand out.
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  • 9. Conflict of Interest declaration

    Conflicts of interest can occur when your organisation (or its representatives or employees) have relationships or interests with COEX. These relationships could affect (or be perceived to affect) your ability to operate independently or fairly in the scheme.  Tip: If in doubt, it is better to disclose. 

  • This section helps COEX identify and manage any potential, perceived or actual conflicts of interest that may arise. 


    Declaring a conflict of interest will not automatically exclude your application - it helps COEX ensure that all conflicts are managed appropriately. Failure to declare may result in the application being rejected and any contracts subsequently awarded to the Applicant rescinded. 

    Declaration 
    I, as an authorised representative of the Applicant, confirm that: 

    • I am aware of the importance of disclosing any conflicts of interest.
    • I understand this is an ongoing obligation throughout the application process.

  • 10. Final Acknowledgment, Consent and Declarations

  • Queensland Container Refund Scheme – CRP Operator Acknowledgment 
    In submitting this Application to COEX, I,*, as an authorised representative of the Applicant, confirm and declare as follows: 

    • This Application is true and accurate. 
    • I understand that if any information provided is incorrect, there may be grounds to reject this application and rescind any contracts awarded on the basis of this information. 
    • I authorise COEX to perform any relevant background and criminal history checks it deems appropriate based on the information provided in this Application. 
    • I confirm that I have obtained the express consent of any individuals related to this Application for COEX to perform relevant background and criminal history checks. 
    • I acknowledge that I have read and agree to the Application Terms and Conditions.
    • I declare that there are no known conflicts of interest in relation to this Application, or if there are any potential conflicts, they have been fully disclosed in the relevant section of this Application. 
    • I confirm that I am authorised to make this application on behalf of the Applicant and have obtained all necessary consents required for this application. 
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